If our customer service not online, please send mail to us, or wait for other time contact us! Thank you!
Q: Which currency the prices are at our website?
A: The currency available is in USD,EURO,UK.
Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price" . And it's refundable in your future big order.
Q: When will you ship my items?
A: We will ship out your packet within 24 hours as soon as we receive the payment.
Q: How long will it take to receive my order?
A: We ship within 24 hours of receiving your payment. Most orders take 3-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever happened with your order you will be immediately informed by E-mail.
Q: How can I know my order status?
A: Once we send the packet, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS, which you can check the status of your order online. If it’s Registered Air Mail, it can not be tracked.
Q:In which circumstance, you provide replacement?
A:If customer finds the item is not the same as actual picture or description, or there is some defects or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in 3 days. Customers must bear the shipping cost if you return the defective items to us.
Q:Do you charge impost?
A:We don't charge impost. We don't carry duty on any damages or loss during shipping.
Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just tell us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
Q: How to order?
A: Filling out the order list which we supply you with pics, size and quantities of products you need. then pls send the order list back to our salesperson who you just contact with. We will quote the best price to you by your orders!
Q: How to pay?
A: we accept western union, money gram. You will get the account information from the "Payment" in this site. Or you can ask the salesman you are in contact with.
Q: What is your shipping way?
A: We have a good shipping Service: EMS, UPS, TNT, Fedex, DHL have a great cooperation with our company. We pay for shipping and insurance. Perhaps you would be quoted higher here than others can do, but what you will have is 100% safe shipping.
Q: How long will it take for the products to arrive?
A: After getting the information of your payment, we can arrange the package for shipping within 24 hours, and will offer the trcking number on or next the shipping day. It will take about 3 - 7days for the goods you order arrive your address.
Q: What about your product quality?
A: Our company has been in this field for a long time and we know how to create a long term cooperation with you customers. We only offer top quality products. Best quality, best service will benefit you and me! But sometimes, taking bags for example, some customers just don’t want the real leather bags. We also can get PVC quality ones. We can discuss respectively depending on the real situation.
Q: How to contact with your salespersons?
A: Because of time difference, you can contact with us by email first. But meanwhile, you can keep our IM contacts. And we will try to meet your time so that we can talk online, which would be much better for our proceeding.
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